Frequently Asked Questions
Do you offer free shipping?
Yes. Every order ships free worldwide with no minimum spend. We don't charge extra for handling or packaging, the price you see at checkout is what you pay.
How long does delivery take?
Domestic orders within the US typically arrive in 5-9 business days. International orders (Canada, UK, EU, Australia, New Zealand, and other countries) usually take 9-18 business days depending on customs processing in your country. These are realistic averages, not guarantees. Holiday seasons and customs backlogs can add a few extra days, so if you need tackle for a specific tournament or trip, order early.
Can I track my order?
Yes. Once your order ships, you'll receive a confirmation email with a tracking number and a link to follow its progress. Tracking updates can take 24-48 hours to show movement after the initial scan, so don't worry if it looks quiet for a day or two right after shipping.
Do you ship to my country?
We ship worldwide, including the United States, Canada, the United Kingdom, the European Union, Australia, and New Zealand. If you're unsure whether we deliver to your specific location, reach out to us before ordering and we'll confirm.
Will I have to pay customs fees or import duties?
Depending on your country's import regulations, you may be responsible for customs duties, taxes, or fees on international orders. These are set by your local government and are not something we control or collect at checkout. If you're unsure about your country's thresholds, it's worth checking with your local customs office before ordering.
What is your return and refund policy?
If you're not satisfied with an item, you can return it unused and in its original packaging for a refund. Reach out to our support team to start the process and we'll walk you through the next steps, including where to send it. Refunds are issued to your original payment method once the return is received and inspected.
What if my order arrives damaged or I received the wrong item?
Contact us right away with photos of the damaged item or the incorrect product you received. We'll get a replacement or refund sent out promptly. We stand behind what we sell and want every angler to end up with the gear they actually ordered.
What payment methods do you accept?
We accept all major credit and debit cards along with common secure payment options available at checkout. All transactions are processed through encrypted, secure payment gateways.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact us as soon as possible. We process orders quickly to get them shipped, so there's only a small window before an order heads to fulfillment. Once it's shipped, we're not able to make changes, but you can still use our returns process if needed.
Are your lures good for beginners?
Absolutely. A lot of our best sellers are beginner friendly because they don't require complicated technique to get bites. Soft plastics rigged on a simple jighead, squarebill crankbaits that you just cast and reel, and topwater baits worked with a steady walk-the-dog cadence are all solid starting points. Start simple, get confident with one or two techniques, then branch out.
How do I pick the right lure for the conditions I'm fishing?
Think about water clarity, depth, and how active the fish are. In stained or muddy water, go with baits that push more vibration or flash, like lipless vibration baits or a dark colored jig. In clear water, downsize and go more natural with jerkbaits or minnow lures. If fish are aggressive and feeding near the surface, especially early morning or low light, topwater poppers or walking baits can be deadly. When bass are holding deep or it's the middle of a hot day, a deep diving crankbait or a swimbait worked slow near the bottom often produces better than reaction baits up top.
What's the best way to build a starter tackle box?
Cover the basics first: a few soft plastics for finesse presentations, a squarebill for shallow cover, a spinnerbait or lipless bait for covering water fast, a jig for structure, and a topwater bait for low light windows. That combination handles most conditions you'll run into on your local lake. Browse our full tackle selection to fill in the gaps, or check newest arrivals and on-sale items if you want to try something new without overspending.