Cookie & GDPR Notice
Glenmore ships bass tackle to anglers in the United States, Canada, the United Kingdom, the European Union, Australia, and New Zealand. Because we serve customers across so many regions, we want to be clear and upfront about how we use cookies and how we handle personal data, especially for our visitors in the UK and EU who are protected by the General Data Protection Regulation (GDPR). This notice explains things in plain language. For full detail, please see our Privacy Policy.
What Cookies Are and How We Use Them
Cookies are small text files that a website stores on your device when you visit. They help the site remember information about your visit, like items in your cart or your login status. We use three main types of cookies:
- Essential cookies: These keep the store running properly. They let you add items to your cart, complete checkout, and stay logged into your account. Without these, the site simply would not function correctly.
- Analytics cookies: These help us understand how visitors use Glenmore, which pages are popular, and where people run into trouble. This lets us improve our site, our product pages, and our overall shopping experience.
- Marketing cookies: These are used to show you relevant ads for our tackle and gear, both on our site and on other platforms like social media, and to measure how well our marketing campaigns perform.
We do not use cookies to sell your personal information to third parties.
Managing Cookie Consent (EU and UK Visitors)
If you visit Glenmore from the UK or EU, you will see a cookie consent banner when you first arrive on our site. This banner lets you:
- Accept all cookies
- Reject non-essential cookies (analytics and marketing)
- Customize your preferences by category
You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer. Essential cookies cannot be turned off, since the store would not work without them, but you always have control over analytics and marketing cookies.
Your Rights Under GDPR
If you are located in the EU or UK, GDPR gives you specific rights over your personal data. These include the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Ask us to correct any inaccurate or incomplete information.
- Erasure: Request that we delete your personal data, sometimes called the "right to be forgotten."
- Data portability: Receive your data in a structured, commonly used format, or have it transferred to another provider.
- Objection: Object to how we process your data, including for direct marketing purposes.
We take these rights seriously and aim to respond to every request promptly and fairly.
How to Exercise Your Rights or Contact Us
To make a request regarding your personal data, or if you have any questions about this notice, please email us at privacy@glenmore.com. Let us know which right you would like to exercise and include enough detail so we can locate your account or order.
We will respond within the timeframe required by GDPR, generally within one month. If we need more time due to the complexity of a request, we will let you know and explain why.
What Data We Collect and Why
We collect only the information we need to run our store and serve you well:
- Order and shipping details (name, address, contact information) to process and deliver your purchases.
- Payment information (handled securely through our payment processor) to complete transactions.
- Account information if you create a Glenmore account, so you can track orders and save preferences.
- Browsing and analytics data to improve our site and understand what tackle and gear our customers are interested in.
- Marketing preferences if you opt in to emails or promotions about new products and sales.
This notice covers cookies and GDPR rights specifically. For complete information on how we collect, store, and protect your data, how long we keep it, and who we share it with, please read our full Privacy Policy.